Introduction

At Fylde Grass, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, products, or services.

By using our website, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following information:

Personal details you provide, such as your name, email address, phone number, and billing/delivery information.

Payment details, which are processed securely by our trusted third-party payment providers Stripe and PayPal. We do not store your full card details on our servers.

Technical data such as your IP address, browser type, device information, and how you interact with our site (via cookies or analytics tools).

How We Use Your Information

We use your information to:

Process orders, payments, and deliveries.

Provide customer support and respond to enquiries.

Improve our website, services, and customer experience.

Send important updates about your order or our services.

Comply with legal and regulatory requirements.

We will never sell or rent your personal information to third parties.

Payments & Security

All payments are processed securely through Stripe or PayPal. These providers handle your card details in compliance with PCI DSS (Payment Card Industry Data Security Standards).

Fylde Grass does not store or have access to your full payment card information. Any payment data you enter is transmitted directly to Stripe or PayPal using secure encryption technology.

Sharing Your Information

We only share your data with:

Trusted third-party service providers such as Stripe and PayPal (for secure payments), delivery couriers, and IT support providers.

Regulatory or legal authorities where required by law.

All third parties are required to keep your information secure and use it only for the purpose of providing their service.

Cookies

Our website uses cookies to improve functionality and analyse site usage. You can disable cookies in your browser settings, but this may affect your experience on our site.

Data Security

We take appropriate technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access.

Your Rights

Under UK data protection law, you have the right to:

Access the information we hold about you.

Request correction of inaccurate data.

Request deletion of your data, where applicable.

Object to processing or request restriction of processing.

Withdraw consent for marketing at any time.

To exercise these rights, please contact us using the details below.

Retention of Data

We only keep your personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Fylde Grass Ltd
Registered Office: Broughton Business Park, Fylde Grass, Unit 5, Fulwood, Preston, PR2 9ZZ
Company Number: 7943908
Email: sales@fyldegrass.co.uk
Telephone: 01253 486144

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Please check back regularly to stay informed.